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appointment policy

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NEXT POLICY

APPOINTMENT POLICIES

At Lakeshore Skin + Body, we value your time and strive to provide you with the best possible service. To ensure a smooth and efficient scheduling process, we have established the following appointment policy:

1. Scheduling Appointments:
 Appointments can be scheduled through our website, over the phone, or in-person at our clinic.
 We encourage you to schedule your appointment in advance to secure your preferred date and time.
  • Deposit Requirement: To book an appointment, we require a $25 deposit, which will be applied to the cost of your treatment. VIP Perk: Active VIP members will have this deposit requirement waived!
  • Card on File: A valid credit card must be kept securely on file at the time of booking to hold your appointment.


2. Cancellation and Rescheduling:
At Lakeshore Skin + Body, we value your time and aim to provide exceptional service to all our clients. To ensure that we can accommodate everyone effectively, we have established the following cancellation policy:

Advance Notice (48 Hours or More):
  • Appointments rescheduled or canceled with at least 48 hours' notice will not incur any fees.
  • Your deposit is non-refundable, however it can be applied to your next appointment.

Short Notice (Less than 48 Hours but More Than 24 Hours):
  • Appointments rescheduled or canceled with less than 48 hours but more than 24 hours' notice, the full deposit will be forfeited.
  • A new deposit will be required to book a new appointment.

Last-Minute Cancellations (24 Hours or Less):
For cancellations or rescheduling requests made with less than 24 hours' notice, the full deposit will be forfeited, and a cancellation fee will be applied based on the scheduled duration of the appointment.

3. Late Arrivals:
We recommend arriving 5-10 minutes before your scheduled appointment time to complete any necessary consent forms and prepare for your treatment. We understand that delays can happen. If you anticipate being late for your appointment, please call us as soon as possible.
  • Arriving more than 15 minutes late may result in a shortened treatment time to accommodate subsequent appointments.
  • If you are more than 15 minutes late and we are unable to accommodate you, your appointment may be considered a no-show, and the full deposit will be forfeited 

4. No-Show Policy:
 A "no-show" occurs when a client misses an appointment without canceling or rescheduling in advance. This includes same-day cancelations. If you fail to show up for your appointment without notice, a no-show fee of $100 will be charged to the card on file.

5. Confirmations and Reminders:
 We will send you appointment reminders via email or SMS as a courtesy. Confirmation is required to hold your appointment.

In the event of an unconfirmed appointment, we will contact you to inform you of the date and time of your appointment. If you are unreachable 48 hours prior to your appointment, it will be subject to cancellation. 

6. Special Considerations:
We understand that emergencies and exceptional circumstances can affect your ability to attend appointments. Please contact us as soon as possible in such cases, and we will do our best to accommodate you.

7. Repeat Offenders:
 Clients who repeatedly miss appointments or cancel with insufficient notice may be required to prepay for future appointments.

We appreciate your understanding and cooperation with Lakeshore Skin + Body's appointment policy. Our aim is to provide exceptional service to all our clients, and adhering to this policy helps us achieve that goal. If you have any questions or concerns about our policy, please feel free to contact us.

Thank you for choosing Lakeshore Skin + Body for your skincare and body treatment needs.

info@lakeshoreskinandbody.com
906.273.012

All sales are final.

PRODUCT PURCHASES
Once a product is purchased, it cannot be returned or exchanged for any reason except for instances covered by warranties or manufacturer defects, which will be determined at the discretion of management at Lakeshore Skin + Body.

GIFT CARD PURCHASES
Once a gift card is purchased, it will remain on your account. All gift card sales are final. Gift cards may not be redeemable for cash. Gift cards may be transferred to another account upon written request.

PRE-PURCHASED PACKAGES
At Lakeshore Skin + Body we offer pre-purchased packages to provide our valued customers with enhanced flexibility and value for our services. These packages come with specific terms and conditions that we would like you to be aware of before making a purchase. Please review the following policy regarding pre-purchased packages:

1. Package Terms and Expiration:
Each pre-purchased package has its own terms and conditions, including the number of services or sessions included and the duration of the package. It is important to review the specific terms of the package you are considering, as expiration dates may vary depending on the type of package purchased.

2. Non-Refundable and Non-Exchangeable:
All pre-purchased packages are non-refundable, meaning that once a package is purchased, we do not offer refunds for any reason. These packages are also non-exchangeable, which means you cannot exchange them for other services, products, or packages.

3. Non-Transferable:
Pre-purchased packages are non-transferable and cannot be shared with others. They are intended for use by the purchaser only.

4. Expiration Date:
 Each pre-purchased package comes with a specified expiration date. It is your responsibility to use the services or sessions within the allotted time frame. Expired packages will not be honored, and unused sessions or services will be forfeited.

5. Booking and Scheduling:
 To use your pre-purchased package, you must schedule your appointments in advance, subject to availability. It is recommended that you book your appointments well in advance of the package expiration date to ensure you can use all included sessions.

6. Payment Terms:
 Full payment for pre-purchased packages is required at the time of purchase to receive promotional pricing. We accept various forms of payment, including cash, credit card, and Cherry financing.

GIFT CARD POLICY

To redeem a Lakeshore Skin + Body gift card, guests must present the gift card number at the time of redemption. This can be done by providing the physical gift card or by presenting the gift card number mentioned in the confirmation email received at the time of purchase.

If you do not have the physical gift card but have the confirmation email, the gift card number is included in the email. Please have the email ready, and our staff will use the provided gift card number for redemption.

Treat your gift card like cash. Lost or stolen gift cards cannot be replaced or refunded. Please store your gift card in a safe place and do not share your gift card number with anyone you do not trust.

In most cases, gift cards cannot be combined with other promotions or discounts unless explicitly stated. Check with our staff for any specific terms and conditions.

Gift Cards sales are final and cannot be exchanged for cash. They can only be used for merchandise or services at Lakeshore Skin + Body

To check the balance on your gift card, contact us at 906.273.0512 or email info@lakeshoreskinandbody.com with your name and gift card number


VIP BEAUTY BANK 
At Lakeshore Skin + Body, our VIP Membership program offers exclusive benefits, including access to a Beauty Bank where members can accumulate funds for their treatments and services. To ensure clarity and a seamless experience, we have established the following policies regarding the Beauty Bank:

Non-Refundable Funds:
All funds deposited into the Beauty Bank are nonrefundable. Members may use these funds towards any treatments or services offered at Lakeshore Skin + Body.

Expiration of Funds:
Funds in the Beauty Bank do not expire as long as the membership is active. In the event that a membership is not renewed or is cancelled, any remaining funds in the Beauty Bank will remain available for use for up to 12 months from the date of membership expiration or cancellation.

Usage of Funds:
Beauty Bank funds can be used to pay for any treatments, services, packages, gift cards, or products offered at Lakeshore Skin + Body.

Funds can also be used to cover cancellation fees or no-show fees.

PRIVACY POLICY 

1. Information We Collect:
   - We may collect personal information, including but not limited to your name, email address, phone number, and address, when you use our website or services.

2. How We Use Your Information:
   - We use your personal information to provide and improve our services, communicate with you, and send you relevant information.

3. Sharing Your Information:
   - We do not sell, trade, or otherwise transfer your personal information to third parties without your consent.

4. Security:
   - We implement security measures to protect your personal information. However, no online transmission or data storage is 100% secure.

5. Cookies:
   - Our website may use cookies to improve your browsing experience. You can control cookie settings in your browser.

6. Links to Third-Party Websites:
   - Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

7. Changes to Our Privacy Policy:
   - We may update our privacy policy. Changes will be posted on this page.

TERMS & CONDITIONS

1. Acceptance of Terms
   - By using our website, you agree to these terms and conditions.

2. Use of Content:
   - All content on our website is owned by us and may not be used, copied, reproduced, or distributed without our permission.

3. User Conduct:
   - You agree not to engage in any conduct that violates these terms or disrupts our website.

4. Disclaimer:
   - We provide our website and content "as is" without warranties of any kind.

5. Limitation of Liability:
   - We are not liable for any damages arising from your use of our website or services.

6. Governing Law:
   - These terms and conditions are governed by and construed in accordance with the laws of [Your Jurisdiction].

7. Changes to Terms and Conditions:
   - We may update our terms and conditions. Changes will be posted on this page.