At Lakeshore Skin + Body, we value your time and strive to provide you with the best possible service. To ensure a smooth and efficient scheduling process, we have established the following appointment policy:
1. Scheduling Appointments:
Appointments can be scheduled through our website, over the phone, or in-person at our clinic.
We encourage you to schedule your appointment in advance to secure your preferred date and time. A valid credit card is required on file to book an appointment at Lakeshore Skin + Body.
2. Cancellation and Rescheduling:
We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. To avoid any charges, we kindly request that you provide us with at least 48 hours' notice if you need to change or cancel your appointment to avoid charges.
For canceled appointments within 24 hours: Non-refundable, $100 charged at the time of cancellation.
Re-booking fee: for rescheduled appointments within 24 hours: $50 fee charged at time of rescheduling, will be used as a deposit toward your next appointment.
3. Late Arrivals:
We recommend arriving 5-10 minutes before your scheduled appointment time to complete any necessary consent forms and prepare for your treatment. Consent forms will be electronically sent to you if you wish to complete them prior to your arrival. If you arrive late, please understand that your treatment time may be shortened to avoid inconveniencing other clients.
4. No-Show Policy:
A "no-show" occurs when a client misses an appointment without canceling or rescheduling in advance. This includes same-day cancelations. If you fail to show up for your appointment without notice, a no-show fee up to the cost of your treatment will apply. Those who arrive at their appointment sick are not able to be treated, and are considered same day cancellation.
5. Confirmations and Reminders:
We will send you appointment reminders via email or SMS as a courtesy. Confirmation is required to hold your appointment.
In the event of an unconfirmed appointment, we will contact you to inform you of the date and time of your appointment. If you are unreachable 48 hours prior to your appointment, it will be subject to cancellation.
6. Special Considerations:
We understand that emergencies and exceptional circumstances can affect your ability to attend appointments. Please contact us as soon as possible in such cases, and we will do our best to accommodate you.
7. Repeat Offenders:
Clients who repeatedly miss appointments or cancel with insufficient notice may be required to prepay for future appointments.
We appreciate your understanding and cooperation with Lakeshore Skin + Body's appointment policy. Our aim is to provide exceptional service to all our clients, and adhering to this policy helps us achieve that goal. If you have any questions or concerns about our policy, please feel free to contact us.
Thank you for choosing Lakeshore Skin + Body for your skincare and body treatment needs.
All sales are final.
Once a product is purchased, it cannot be returned or exchanged for any reason except for instances covered by warranties or manufacturer defects, which will be determined at the discretion of management at Lakeshore Skin + Body.
GIFT CARD PURCHASES
Once a gift card is purchased, it will remain on your account. All gift card sales are final. Gift cards may not be redeemable for cash. Gift cards may be transferred to another account upon written request.
At Lakeshore Skin + Body we offer pre-purchased packages to provide our valued customers with enhanced flexibility and value for our services. These packages come with specific terms and conditions that we would like you to be aware of before making a purchase. Please review the following policy regarding pre-purchased packages:
1. Package Terms and Expiration:
Each pre-purchased package has its own terms and conditions, including the number of services or sessions included and the duration of the package. It is important to review the specific terms of the package you are considering, as expiration dates may vary depending on the type of package purchased.
2. Non-Refundable and Non-Exchangeable:
All pre-purchased packages are non-refundable, meaning that once a package is purchased, we do not offer refunds for any reason. These packages are also non-exchangeable, which means you cannot exchange them for other services, products, or packages.
Pre-purchased packages are non-transferable and cannot be shared with others. They are intended for use by the purchaser only.
4. Expiration Date:
Each pre-purchased package comes with a specified expiration date. It is your responsibility to use the services or sessions within the allotted time frame. Expired packages will not be honored, and unused sessions or services will be forfeited.
5. Booking and Scheduling:
To use your pre-purchased package, you must schedule your appointments in advance, subject to availability.
It is recommended that you book your appointments well in advance of the package expiration date to ensure you can use all included sessions.
6. Payment Terms:
Full payment for pre-purchased packages is required at the time of purchase to receive promotional pricing. We accept various forms of payment, including cash, credit card, and Cherry financing.
1. Information We Collect:
- We may collect personal information, including but not limited to your name, email address, phone number, and address, when you use our website or services.
2. How We Use Your Information:
- We use your personal information to provide and improve our services, communicate with you, and send you relevant information.
3. Sharing Your Information:
- We do not sell, trade, or otherwise transfer your personal information to third parties without your consent.
- We implement security measures to protect your personal information. However, no online transmission or data storage is 100% secure.
6. Links to Third-Party Websites:
- Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
TERMS & CONDITIONS
1. Acceptance of Terms
- By using our website, you agree to these terms and conditions.
2. Use of Content:
- All content on our website is owned by us and may not be used, copied, reproduced, or distributed without our permission.
3. User Conduct:
- You agree not to engage in any conduct that violates these terms or disrupts our website.
- We provide our website and content "as is" without warranties of any kind.
5. Limitation of Liability:
- We are not liable for any damages arising from your use of our website or services.
6. Governing Law:
- These terms and conditions are governed by and construed in accordance with the laws of [Your Jurisdiction].
7. Changes to Terms and Conditions:
- We may update our terms and conditions. Changes will be posted on this page.